Gaming should be an enjoyable activity, not a burden. At 99ply, we provide the tools and resources you need to keep your gaming experience positive, controlled, and balanced with your everyday life.
At 99ply, we believe online gaming is a form of entertainment — like watching a movie, going to a concert, or bowling with friends. It should be something you enjoy within comfortable limits, not something that takes over your life.
We understand that among our hundreds of thousands of players, a small number may find themselves playing more than intended. That's why we've built a range of self-control tools directly into the 99ply platform — not as decoration, but as fully functional features you can use whenever you need them.
Our commitment to responsible gaming is not merely a policy written to satisfy compliance requirements. It is part of how we run our business. A healthy platform means a healthy player community — and that is our goal.
Check these indicators regularly to ensure your gaming experience stays healthy and enjoyable.
Identifying concerning patterns early is the first step toward better control. Here are some signs to watch out for.
Borrowing money or selling assets to play
Chasing losses by continuously increasing bets
Feeling anxious or irritable when not playing
Spending more time playing than planned
Hiding gaming activity from family
Work performance or relationships start to be affected
Thinking about gaming even while doing other activities
Unable to stop despite multiple attempts
Take two minutes to answer the following questions honestly. If you answer "yes" to three or more questions, it may be a good time to talk to someone or activate your self-control tools.
Have you ever played with money that was meant for essential needs like rent, bills, or food?
Do you often play longer than you originally planned?
Have you ever lied to family members or friends about how much time or money you've spent playing?
Do you play to escape problems, stress, or feelings of sadness?
After a loss, do you immediately return to playing to "recover" the money you've lost?
Have you ever felt the need to bet with larger amounts to get the same level of excitement?
All of the following control tools are available directly in your account and can be activated through our 24/7 customer support. No unnecessary questions, no judgment — just help.
Set the maximum amount you can deposit within a given period. Once the limit is reached, no additional deposits can be made until the period ends. This limit can be reduced immediately, but increases require a 24-hour waiting period.
Set a daily playing time limit. The platform will alert you when the limit is almost reached and automatically log you out once the limit is hit for the day.
Choose to close your own account for a period you decide — 1 week, 1 month, 6 months, or permanently. During the self-exclusion period, access to your account is fully blocked and no bonuses will be sent to you.
Need a short break without closing your account? Activate rest mode for anywhere from 24 hours to 6 weeks. Your account will be temporarily locked and all promotional communications will be paused for the duration of the rest period.
Six real ways we put into practice every day to ensure the99ply platform remains a safe and healthy entertainment space.
Every registrant goes through a KYC process to verify they are 18 or older. We do not compromise on this — protecting young people is our absolute top priority.
Our system monitors betting patterns that may indicate a problem. If there is a sudden change in playing behaviour, our team will proactively reach out to offer assistance.
You can choose to stop receiving bonus and promotional offers at any time. For accounts in rest mode or self-exclusion, all marketing communications are stopped immediately.
Our platform sends periodic reminders during long sessions to keep you aware of the time you've spent. This feature is active by default for all new accounts.
Our support team is trained to listen and assist without judgment. Whether you want to set limits, take a break, or simply have a chat — we're here 24/7.
Review your monthly activity statement in your account to see the total time and money spent. This transparency helps you make informed decisions about your playing habits.
Answers to the most frequently asked questions about 99ply's self-control tools and support.
Create your account today and start a healthy entertainment journey — with full control tools at your fingertips from day one.